Commercial terms and conditions and terms of payment
1. Product information
about our products are contained in this catalogue, which is updated
every year and contains information about standard products.
catalogue contains electrical and mechanical parameters of manufactured
manufacture non-standard products to custom orders – these are
products for which special accessories are usually being
publish our trade offer containing a list of transformers in continuous
production. It is being currently updated and contains also additional
products offered by our Warehouse.
manufactured by our Plant are divided into two categories: in
continuous production – C (on stock in Warehouse), and made to
orders – Z.
meet the requirements of the EN 61558 standards and other arrangements
with our contracting parties, as well as have all necessary
certificates. In 2008 we shall start applying for international
certificates (KEMA KEUR, VDE), and in 2009 for the ISO 9000 Management
we would like to inform you that we use a new family of transformers
made of special materials.
information about our products can be obtained from our Sales
Department, at the Warehouse, at our Authorised Trade Agents, and on
our website (www.indel.pl).
requests, we supply information materials, applications, samples, etc.
2. Placing and execution of orders
accepted in written format by:
receipt of the order, the Sales Department and the Warehouse send
confirmation of its realisation with specified date, price, form of
payment and the method of the delivery.
Standard dates of order execution are 3-4 weeks in the autumn/winter
season, and 2-3 weeks in the spring/summer season.
manufactures products exclusively against orders. Immediate realisation
of orders for products in continuous production (C) is executed by the
Warehouse, and other products are made after the placement of the
The Warehouse also has storage and logistics base allowing for fast and
efficient dispatching of deliveries.
cancellation can be accepted if the manufacturing cycle of a given
product has not been started and the materials used for its production
are used by us as a standard. Additionally, it is possible to withdraw
from the order for components if they bar the C marking (continuous
production) and they are accepted by the Warehouse.
bear no responsibility for partial or complete failure to execute the
contract in the result of occurrence of Force Majeure, such as strikes,
riots, war, disasters, etc., which occurred after the signature of the
contract and remained totally beyond the control of the parties. A
party may excuse with the “Force Majeure” provided the
other party is immediately informed in writing about the existing
3. Prices, discounts
The sales prices
of our products are specified in the Price Catalogue and the Offer.
They are valid from the date of their approval by the Management Board
until the next change of prices.
Prices of products made to custom orders are established separately.
The prices at the Plant, at the Warehouse and at Authorised Trade
Agents are the same.
are granted on the basis of the size and the frequency of place orders,
monthly turnovers and the time of co-operation. The decisions about the
discounts are made by the Sales Department with the approval of the
In case of regular orders and long-term co-operation additional
discounts are granted.
The Warehouse grants discounts in consultation with the Plant, and
Authorised Trade Agents are free to do so at their discretion.
Trade Contracts with our regular Customers allowing both parties for
specification of the frames of the cooperation so that it is most
efficient and most profitable for both parties.
4. Payment forms
We use the following forms of payment:
term of payment – bank transfer
application of an appropriate form of payment is decided by the Sales
Department. The following factors are taken into consideration: the
size and the frequency of placed orders, monthly turnovers and the time
Contracting parties placing regular orders and the ones we co-operate
on regular basis enjoy additional preferences.
5. Dispatching, packaging
Ordered goods are
delivered by shipping companies, using our own transport or they are
collected in person by the ordering party. The dispatching method is
specified on the order confirmation.
Used by us
standard packaging includes cardboard boxes sealed with adhesive tape.
The packaging bears the type, the quantity and the name of the person
who packed the products.
6. Product quality and guarantee
transformers meet the requirements of the EN 61558 standards and other
arrangements with our contracting parties, as well as have all
necessary certificates. During the manufacturing process, they are
repeatedly subjected to intermediate inspections and to the final
inspection. Thanks to this, we are able to guarantee top quality of our
products and we are leaders on the Polish market in this respect. Our
products also meet with recognition on foreign markets. We grant
12-month guarantee for all our products, however, not longer than 24
months from the date of manufacturing. In case of custom contracts,
this period can be additionally extended.
7. Warehouse, authorised trade agents
The Company has a
central Warehouse in Warsaw, where products in continuous production
intended for immediate sales are stored. The Warehouse deals with the
deliveries to Authorised Trade Agents and all individual customers and
distributors. The Warehouse provides supplies to manufacturing
companies using our standard products. Local sales of our products is
conducted by Authorised Trade Agents providing supplies to individual
distributors and companies operating within their respective
8. INDEL trademark protection
hereby inform that INDEL trademark is legally protected and we reserve
the copyrights to all markings of our products and the contents of this
9. Marking of products
We hereby inform
that our Company has its own product marking system. Non-standard
products made in short batches – up to 10 pieces – are
marked with the order numbers and the year of manufacture. However, if
a single order for a certain product reaches 10 or more pieces, then
serial marking is assigned to such product. Depending on the product,
this marking includes its type, consecutive production number,
parameters – power, voltage, current, type of design, etc.
10. Quick orders
We hereby inform
that on 01.12.2005 we launched quick path of execution of short orders
up to 5 pieces. The standard period of quick orders is 3 to 7 working
days. This period depends on the availability of all materials.
INDEL Sp. z o.o.